Refund & Cancellation Policy
Effective Date November 1, 2025
Company: Nolla Group LLC
Address: California, USA
Email memura.life@gmail.com
Website: www.memura.life
1. Overview
This Refund & Cancellation Policy explains how payments, refunds, and cancellations work for Memura’s products, services, and subscriptions.
By making a purchase, you agree to the terms outlined below.
Memura operates under the principles of transparency and fairness while complying with California and U.S. consumer protection laws.
2. Kickstarter Campaign Contributions
If you support Memura through Kickstarter or any crowdfunding platform, your payment is considered a pledge or donation, not a retail purchase.
Kickstarter pledges are non-refundable and subject to Kickstarter’s own Terms of Use.
Memura does not process, store, or control funds pledged on Kickstarter.
3. Paid Subscriptions and Services
Memura offers certain features and plans available through paid subscriptions.
All payments are processed securely via third-party payment processors.
You can cancel your subscription at any time by:
Accessing your account settings, or Emailing memura.life@gmail.com with the subject “Cancel Subscription”.
Cancellation takes effect immediately, and no further charges will occur.
4. Refunds for Subscriptions
Refunds may be issued under the following conditions:
Within 7 calendar days of purchase;
No AI-generated data, avatars, or family archives have been created during this period.
After 7 days, payments are non-refundable except where required by law.
Refunds are processed to the original payment method within 10 business days.
5. Refunds for Technical Issues
If you experience a verified technical error (e.g., system malfunction preventing use of Memura features), contact our support team at memura.life@gmail.com
.
After verification, we may issue a full or partial refund.
6. Auto-Renewal and Notice Requirements (California ARL)
Memura complies with California’s Auto-Renewal Law (ARL):
Renewal terms are clearly disclosed prior to payment.
Email confirmation is sent after purchase.
Easy online cancellation is available.
Renewal reminders are sent before automatic billing.
7. Non-Refundable Items
The following are not eligible for refunds:
Completed AI-generated avatars or voice data;
Expired or consumed subscriptions;
Donations, contributions, or tips.
8. Chargebacks and Disputes
Unlawful or fraudulent chargebacks may result in account suspension and legal recovery of costs.
Please contact us before filing a chargeback; most issues can be resolved amicably.
9. Modifications to Policy
We may update this Refund & Cancellation Policy as needed. The latest version will always be posted on our website.
10. Contact Us
For all billing and refund inquiries, contact:
📧 memura.life@gmail.com
Company: Nolla Group LLC
Address: California, USA
Email memura.life@gmail.com
Website: www.memura.life
1. Overview
This Refund & Cancellation Policy explains how payments, refunds, and cancellations work for Memura’s products, services, and subscriptions.
By making a purchase, you agree to the terms outlined below.
Memura operates under the principles of transparency and fairness while complying with California and U.S. consumer protection laws.
2. Kickstarter Campaign Contributions
If you support Memura through Kickstarter or any crowdfunding platform, your payment is considered a pledge or donation, not a retail purchase.
Kickstarter pledges are non-refundable and subject to Kickstarter’s own Terms of Use.
Memura does not process, store, or control funds pledged on Kickstarter.
3. Paid Subscriptions and Services
Memura offers certain features and plans available through paid subscriptions.
All payments are processed securely via third-party payment processors.
You can cancel your subscription at any time by:
Accessing your account settings, or Emailing memura.life@gmail.com with the subject “Cancel Subscription”.
Cancellation takes effect immediately, and no further charges will occur.
4. Refunds for Subscriptions
Refunds may be issued under the following conditions:
Within 7 calendar days of purchase;
No AI-generated data, avatars, or family archives have been created during this period.
After 7 days, payments are non-refundable except where required by law.
Refunds are processed to the original payment method within 10 business days.
5. Refunds for Technical Issues
If you experience a verified technical error (e.g., system malfunction preventing use of Memura features), contact our support team at memura.life@gmail.com
.
After verification, we may issue a full or partial refund.
6. Auto-Renewal and Notice Requirements (California ARL)
Memura complies with California’s Auto-Renewal Law (ARL):
Renewal terms are clearly disclosed prior to payment.
Email confirmation is sent after purchase.
Easy online cancellation is available.
Renewal reminders are sent before automatic billing.
7. Non-Refundable Items
The following are not eligible for refunds:
Completed AI-generated avatars or voice data;
Expired or consumed subscriptions;
Donations, contributions, or tips.
8. Chargebacks and Disputes
Unlawful or fraudulent chargebacks may result in account suspension and legal recovery of costs.
Please contact us before filing a chargeback; most issues can be resolved amicably.
9. Modifications to Policy
We may update this Refund & Cancellation Policy as needed. The latest version will always be posted on our website.
10. Contact Us
For all billing and refund inquiries, contact:
📧 memura.life@gmail.com
